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What You Agree To When You Use zc99

These legal terms govern how your account works, how your data is handled, and what both you and zc99 are responsible for. Availability depends on local law and is only valid where your region permits access — read this before you open an account.

Account TermsPrivacy & DataEasypaisa, JazzCash, Raast Payment RulesJurisdiction ConditionsAccount Security Policy
zc99 What You Agree To When You Use zc99
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about these terms, want to correct account information, or need to raise a data-related request, our support team is your direct line. We handle policy queries separately from general account help, so flag your message as a legal or privacy request so it reaches the right person faster.

Live Chat Open the chat widget from any page on zc99. Flag your message as a legal or privacy query and a dedicated team member will pick it up.
Email Support Send your legal or data request to our support email. Include your registered account number so we can locate your records without delay.
Account Help Centre Log into your account and navigate to the Help section to submit a formal policy query, including data access or deletion requests.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We hold your account data only as long as necessary under applicable rules, and we do not sell personal information to third parties. Account security relies on OTP verification at login — a one-time code sent to your registered mobile number that must be confirmed before any session starts. Cookie use is limited to session management and basic analytics; you can adjust cookie preferences through your browser settings at any time.

Data Retention

We keep transaction records and account data for the period required by applicable regulations, then delete or anonymise them. You can request a summary of what we hold.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve the platform. No advertising cookies are shared with external ad networks without your consent.

Account Security

Every login requires OTP confirmation to your registered mobile. If you notice unrecognised activity, contact support immediately and we will freeze the account while we investigate.

Requesting Changes

To update, correct or delete personal information, contact us via live chat or email with your account number. We aim to action verified requests promptly under applicable law.

Common Legal and Policy Questions Answered

These are the questions we receive most often about how our terms work, what data we hold, and what your rights are as an account holder in Pakistan.

Access depends on local law and the rules of your specific region. By creating an account you confirm that using the platform is lawful where you are located.

We collect your registration details, transaction records from JazzCash, Easypaisa, or Raast deposits, and session logs. This data is used only for account management and compliance purposes.

Yes. Contact our support team via live chat or email, include your account number, and state that you want a data access request. We will respond in line with applicable regulations.

Submit a closure request through the Help section of your account or email our support team. We will confirm the deletion once any outstanding balance and compliance obligations are cleared.

Raise the dispute with our support team first. Payment records are retained and can be verified against your wallet transaction history on JazzCash, Easypaisa, or Raast for reconciliation.

We notify you through your registered contact — either by message to your account or to the mobile number linked to your wallet. Continued account use after notice means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.