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How zc99 Handles Your Personal Information

Your account data belongs to you, and this page explains exactly what we collect, why we collect it, and how we keep it safe.

Data collected only for account and payment useJazzCash, Easypaisa, Raast transaction privacyNo data sold to third partiesAccount access secured at every stepContact us to request data changes
zc99 How zc99 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct, or remove personal data we hold on your account, our support team handles privacy requests directly. You can reach us through live chat inside your account, by email, or through the help section on mobile. We aim to respond to privacy-related requests within a reasonable time and will confirm receipt when your message comes through.

Live Chat Start a live chat session from inside your account dashboard. Our support team can log a privacy request on your behalf and escalate it to our data team.
Email Support Send your data request to our support email address listed in the account help section. Include your registered mobile number for faster verification.
Account Help Section The help section on mobile lists the current contact options for privacy queries, including how to request a copy of your stored data or ask about deletion.
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Our data practices are built around the account flows Pakistan users actually use — mobile login, wallet deposits, and quick session access. Here is what we do at each layer to keep your information secure and your rights intact.

Payment Data Security

Transaction data from JazzCash, Easypaisa, and Raast is stored in encrypted form. We do not log full wallet PINs or bank credentials — only the reference identifiers each payment service shares with us.

Cookies and Session Tracking

We use cookies to keep your session active and remember your preferred language and deposit method. You can clear cookies from your mobile browser settings, though this will log you out of your current session.

Account Access and OTP Verification

Every login generates an OTP sent to your registered mobile number. This step means that even if your password is compromised, a second layer of verification protects your account from unauthorised access.

Data Retention and Deletion

Active account data is kept while your account is open. When you close your account, we remove personal data not required by law on a scheduled deletion cycle and confirm this by email.

Common Questions About Your Data on zc99

These are the questions we hear most often from Pakistan users about how their personal and payment data is handled on this platform.

We collect your name, mobile number, and payment method details — such as your JazzCash or Easypaisa number — along with device and session data needed to run your account securely.

Your wallet number is used only to process deposits and withdrawals. We do not share it with advertisers or unrelated third parties. Payment processors receive only what is necessary to complete a transaction.

Send a request through live chat or the support email listed in your account help section. Include your registered mobile number so we can verify your identity before releasing any data.

Yes. You can request deletion when you close your account. We remove data not required by applicable law on a scheduled cycle and will confirm deletion by email once it is complete.

Cookies keep your session running and remember your deposit method preference. You can clear or block them in your mobile browser settings, but doing so will end your active session and may affect how the platform loads.

Yes. Data tied to Raast transactions is handled the same way as JazzCash and Easypaisa data — stored in encrypted form and used only to process and verify your payment. Raast's own terms also apply to your bank-linked account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.